The Eco Shop Policies:

1. Sustainable Product Commitment: We are dedicated to offering only sustainable products that align with environmentally-friendly practices, minimising their impact on the planet. Our products are sourced, manufactured, and packaged with sustainability in mind.

2. Payment Policies: All payments are processed securely through trusted payment gateways. We accept major credit/debit cards and other electronic payment methods. Your payment information is encrypted and not stored on our servers.

3. Shipping Policies: We offer carbon-neutral shipping options to reduce our carbon footprint. Shipping times may vary based on location. Customers will receive tracking information once orders are dispatched. Any potential customs or import duties are the responsibility of the customer.

4. Returns and Refunds: If you are not satisfied with your purchase, you can return it within 30 days of receiving the item. Returned items must be in their original condition and packaging. Refunds will be processed within 5 business days after receiving the returned item. Shipping costs for returns are the responsibility of the customer. All returned items must be sent to our warehouse location the product was sent from, details will be provided to customers via email. 

5. Product Warranties: Our products are covered by manufacturer warranties, which vary by item. Warranty information is provided on the product page. In the case of defects or issues covered by the warranty, customers can contact us for assistance.

6. Intellectual Property Rights: All product images, descriptions, and content on our website are the property of our store or our suppliers. Customers are prohibited from using, reproducing, or distributing our content without explicit permission.

7. Limitations of Liability: We strive to provide accurate product information, but we do not guarantee the completeness or accuracy of descriptions, images, or other content on our website. Our liability is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages.

Please review these policies carefully before making a purchase. By using our website and making a purchase, you agree to abide by these policies. If you have any questions or concerns, feel free to contact our customer support team.